Refund & Returns Policy

Effective Date: July 18, 2024

Welcome to Kalysbolotbekov.com (the “Website”), operated by Kalys LTD (“we”, “us”, “our”). We are committed to ensuring your satisfaction with our AR Glasses. This Refunds & Returns Policy explains how you can initiate a return, the conditions for returns, any fees involved, and the process for obtaining a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • You must provide a receipt or proof of purchase.
  • The return request must be made within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Products marked as non-returnable or final sale

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
  2. Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions if your return is approved.

4. Shipping Your Return

  • Once you have received your RMA number, package the item securely in the original packaging.
  • Include the RMA number, your name, address, and proof of purchase inside the package.
  • Ship the package to the following address:

Kalys LTD
Krakow, Poland

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will process your refund.

6. Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you have done all of this and still have not received your refund, please contact us at [email protected]

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email protected] with your order number and details of the product.

9. Return Shipping Fees

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $***, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

10. Contact Information

For any questions or concerns about our Refunds & Returns Policy, please contact us at:

Kalys LTD
Address: Krakow, Poland
Email: [email protected]

We aim to provide a fair and efficient returns process to ensure customer satisfaction. Thank you for shopping with Kalys LTD.